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FAQ

Frequently Asked Questions

General

1. What is your return and/or exchange policy?

We offer a 14-day return policy. For exchanges and returns,  please contact, within 14 days of receiving the product, the following email address: info@yohann.com. Please note that if the product has been damaged in any way or shows evidence of having been used, we won’t be able to take it back and refund your money. 

iPad Pro Stand with Apple Pencil Holder

Does Yohann iPad Pro stand also work for iPads with a fixed protective case?

Yohann iPad stands are made for uncovered iPads only and do not work with any fixed protective case. There are two reasons for this. Firstly, there are many cases on the market that vary in thickness and shape and it is not possible to make a YOHANN iPad Pro stand that fits all. Additionally we think the iPad Pro is a beauty in design and material itself and should not be covered by a cheap looking protective case. To protect your iPad Pro when travelling, we recommend a sleeve like the Apple Leather Sleeve.

Does your iPad Pro stands also work for tablets of other brands?

Yohann iPad Pro stands are made for Apple iPad Pros. We do not know if they work also with other tablets. There are too many different tablets on the market with individual sizes, thicknesses, weights, etc.

For which iPad Pro and Apple Pencil models is your stand designed for?

Our iPad Pro Stand – Large works with the following iPad Pro and Apple Pencil models: iPad Pro 12.9 1st, 2nd and 3rd generation (2018) and Apple Pencil 1st and 2nd generation.

Our  iPad Pro Stand – Normal works with the following iPad and Apple Pencil models: iPad Pro 9.7-inch, 10.5-inch and 11.0-inch (2018) and Apple Pencil 1st and 2nd generation.

iPad Stand

For which iPad models is your stand designed for?

Our Normal Size iPad Stand works with the following iPad models: iPad Pro 11.0″ | iPad Pro 10.5″ | iPad Pro 9.7″ | iPad 2018 | iPad 2017 | iPad Air 2 | iPad Air | iPad 4 | iPad 3 | iPad 2

Our Mini iPad Stand works with the following iPad Mini models: iPad mini / iPad mini 2 / iPad mini 3 / iPad mini 4 / iPad mini 5

Does Yohann iPad stand also work for iPads with a fixed protective case?

Yohann iPad stands are made for uncovered iPads only and do not work with any fixed protective case. There are two reasons for this. Firstly, there are many cases on the market that vary in thickness and shape and it is not possible to make a YOHANN iPad stand that fits all. Additionally we think the iPad is a beauty in design and material itself and should not be covered by a cheap looking protective case. To protect your iPad when travelling we recommend a loose sleeve like the Apple Leather Sleeve.

Do the iPad stands also work for tablets of other brands?

Yohann iPad stands are made for Apple iPads. We can’t tell, if they work also with other tablets. There are too many different tablets on the market with individual sizes, thicknesses, weights, etc.

Which iPad model do I have? How can I Identify my iPad?

You can identify your iPad model on the following support page of Apple: https://support.apple.com/en-us/HT201471

iPhone and Apple Watch Charging Stand

Is the iPhone stable when docked on the charging stand?

Apple offers its own dock that works the same way. Additionally, we extensively tested the functionality and stability of this product

Will it work with my iPhone case?

It is designed to fit all iPhone cases up to 2mm thickness.

Which devices is the Yohann iPhone and Apple Watch Charging stand designed for?

iPhone 5, 5c, 5s, 6, 6 Plus, 6s, SE, 7, 7 Plus, 8, 8 Plus, X, XS, XS Max, XR

Apple Watch 0, 1, 2, 3, 4

AirPods

iPhone Charging Stand

Is the iPhone stable when docked on the charging stand?

Apple offers its own dock that works the same way. Additionally, we extensively tested the functionality and stability of this product

Will it work with my iPhone case?

It is designed to fit all iPhone cases up to 2mm thickness.

Is the iPhone stable when docked on the charging stand?

Apple offers its own dock that works the same way. Additionally, we extensively tested the functionality and stability of this product.

Which devices is Yohann iPhone charging stand made for?

It is designed for the following products:

iPhone 5, 5c, 5s, 6, 6 Plus, 6s, SE, 7, 7 Plus, 8, 8 Plus, X, XS, XS Max, XR

AirPods

MacBook and MacBook Pro Stand

By how much does the stand lift the screen of Macbook / MacBook Pro from the surface of the desk?

Depending on your MacBook model, our stand will lift it up between 15 – 22cms.

Is the Yohann stand for Macbook the right choice for me?

Yohann MacBook Pro and MacBook stand is a carefully crafted little piece of furniture for your Mac laptop. If you work long hours on your MacBook and appreciate distinctive design and a clean workspace, it will definitely be a good choice for both your health and your eyes.

Is the Yohann MacBook Stand stable?

Yohann stand is specially designed to support your MacBook sturdily and securely. You could even type on the keyboard and use the trackpad. However, our MacBook Stand is primarily designed for use with a separate keyboard and mouse, to keep your back and neck in the ideal posture. The fusion of elegance and stability is a primary principle of our product design. The stand is optically reduced and slender and provides minimalist beauty and sturdiness at the same time.

For which MacBook / MacBook Pro models is your stand designed for?

It is designed for fit all post-2008 Unibody Aluminium MacBook models (MacBook, MacBook Air and MacBook Pro) with a screen size of 11 – 15 inches.