Information on the authenticity of customer reviews
Each customer review is checked for authenticity before it is published. If the review is verifiably from a customer who purchased the product directly from us, it is marked with the label "Verified". Otherwise, this label is not displayed with the review.
The verification is done
- by sending individualized links to consumers after they have completed an online order, which lead to an online rating form and ensure that access to the rating function is only granted to consumers who have actually purchased a product
- by matching the email entered with a purchase and, if a match is found, confirming it via a confirmation link by the reviewer.